Each month, Call Center Magazine keeps its more than 60,000 readers current on the latest products and services that businesses depend on to serve their customers by phone and on-line. The most respected publication in its field, Call Center Magazine illustrates emerging trends and best practices through profiles of call centers within leading companies. The magazine is the most trusted source of information and insight about every facet of managing a call center, from implementing technologies like IP telephony, call monitoring and workforce management systems to making strategic decisions about offshoring and outsourcing.